Differentiating MPS Engagements

Monday, November 12  • 1:00-1:45 PM • Cardinal Ballroom

How can dealers offer a competitive solution for customer engagements that are both supplies and services oriented in today’s MPS arena? Today, vendors still compete on price, yet in the back of their minds, know that the direction is a spiral in downward margins and profitability. For those dealers that focus on both supplies and managed print services, additional opportunities can be incorporated to add value to the engagement.  Software, efficient services and leasing models can help in delivering a better customer experience as well as a more efficient MPS approach. This panel is made up of dealers that will talk about how they have adopted an MPS strategy and how the programs from these vendors have been able to provide a better experience. 

Moving Beyond Print. What's Next?
Tuesday, November 13 • 9:15-10:00 AM • Cardinal Ballroom

We have seen shifts occurring in the office equipment market that show how vendors and equipment manufacturers are changing their focus from just selling hardware and supplies to solutions and services. At the same time we are seeing many vendors also expanding beyond their core expertise of selling office equipment and moving into other IT solutions and services. This panel session will consist of customers that have adoped Managed IT and various solutions strategies in addition to an MPS strategy. We will also talk about the emergence of new technologies that customers are interested in such as cloud, mobility, and business process automation and how these interests are shifting their emphasis on solutions and services that solve business problems, improves a process or can create new business opportunities for them.